Shipping policy

At Opulent by O, we are committed to delivering your orders in a smooth, reliable, and elevated experience that reflects the luxury of our brand.

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1. Shipping Coverage

We currently ship across all governorates in Egypt through our trusted logistics partner.

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2.Packaging Experience

Every Opulent by O order is designed to feel like a gift:

• All orders are delivered in our signature branded shipping carton box

• Each order includes an elegant Opulent by O gift bag, making it perfect for personal indulgence or gifting

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3. Processing Time

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

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4. Delivery Time

• Cairo & Giza: 1–3 business days

• Alexandria & Delta: 2–4 business days

• Upper Egypt & remote areas: 3–5 business days

Delivery timelines may vary during peak seasons or promotional periods.

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5. Shipping Fees

• Shipping fees are calculated at checkout based on your location.

• Free delivery is available on orders above a specified value (as per ongoing promotions).

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6. Order Tracking

Once your order is shipped, you will receive a confirmation message with a tracking link to follow your shipment in real time.

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7. Cash on Delivery (COD)

We offer Cash on Delivery for your convenience.

Please ensure availability at the time of delivery to avoid delays or cancellations.

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8. Failed Delivery Attempts

• Delivery will be attempted up to 2–3 times

• If unsuccessful, the order may be returned

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9. Address Accuracy

Customers are responsible for providing complete and accurate shipping details.

Opulent by O is not responsible for delays caused by incorrect information.

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10. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact us within 48 hours of delivery

• Share photos and order details for quick resolution

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11. Contact Us

For any shipping inquiries, please reach out via:

• WhatsApp 201040462696

• Instagram direct messages

• Email  opulentbyo@gmail.com

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At Opulent by O, every detail matters — from product to packaging to delivery — ensuring a truly refined experience.