Refund policy
OPULENT BY O – Return Policy
At OPULENT BY O, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy under the following terms:
Return Period
You may return eligible products within 7 days from the delivery date.
Conditions for Returns
To be eligible for a return:
• The product must be unopened, in its original packaging, and sealed in its bubble wrap.
• We cannot accept returns for products that have been used, opened, or had their original seal removed.
Any product that does not meet these conditions will not be accepted and will be returned to you at your expense.
Return Process
To initiate a return, please contact our customer service team at +201040462696 to request a return authorization.
• You will receive a confirmation once your return request is approved. Returns are not considered accepted until you have received this confirmation.
• Please ensure the item is securely packaged and include any original packing slips or invoices.
• Customers are responsible for return shipping costs.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 2 business days to the original method of payment.
Thank you for choosing your way to opulent beauty.